eEnglishFAQ’sWhoiseEnglish?Weareacompanyoftrainedprofessionalswhocombinedh***e15yearsofEnglishteachingexperience.Ourinstructorsh***etaughtinCanada,Taiwan,andShanghai.OurcompanyprovidesprofessionalbusinessEnglishcoursesandBusinessSkillscoursestoindustryleadingcompaniesinShanghai.WhatmakeseEnglishdifferentfromalloftheotherEnglishtrainingcompaniesinShanghai?Wedifferentiateourselvesthroughourdedicationtocustomersatisfaction,andourstudent’slearningresults.Fromthefirstmeetingtothefinalclasswewantourcustomerstofeelpleasedwithourservices.Tothatend,wedoweeklyrecordingstoevaluatestudent’soralprogress,emailassignmentsandfeedbacktostudents,andorganizesocialeventsonweekends.Thesetechniques,combinedwiththeinclassmaterials,ensurestudentsarec***istentlyimprovingtheirspeaking,listening,reading,andwritingskills.Whatqualificati***doyourteacherspossess?AllofourinstructorsarenativeEnglishspeakingforeigners,withbusinessbackgrounds.TheyallholdTEFLqualificati***,orequivalents,andaredevotedtohelpingtheirstudentslearntocommunicateeffectivelyinEnglish.Howdoyoudeterminewhatlevelstudentsareat?Beforeplacingstudentsintoaclass,weperformEnglishasses***enttests,bothoralandwritten.Thesehelpustodetermineastudent’sEnglishability.Wealsodiscusswitheachstudenttheirneeds,andthisalongwiththetestresultshelpsustoplacethestudentsintheproperclass.Howmanystudentsareinoneclass?Ourclasssizesusuallyc***istof6–12students.Weencouragethissizeofclassbecauseithelpsstudentstolearnandinteracttogether,whilemaintainingalowenoughnumbertoalloweachstudentsufficientchancetoparticipateinclass.Howlongdoesacourselast?Onecoursetypicallylastsfrom3to4months,dependingonhowmanyclassesareheldeveryweek.Whendotheclassestakeplace?Classesusuallytakeplaceatyourofficeintheevening,afterworkinghours.WealsorunclassesonSaturdaysandthroughoutregularworkinghoursforourclientswhofindeveningclassesunsuitablefortheirneeds.Whatisthecostforparticipatinginaclass?Thecostdependsonthetypeofcoursewearerunning,andthelengthoftimethecoursewillrunfor.However,weguaranteewewillmatch,orbeatanycompetitor’sprice,whilemaintainingourhighstanda***ofteachingquality.Whatifastudentisnotsatisfiedwiththeclass?If,foranyreasononeofourclientsisunsatisfiedwithourservice,wewilldoeverythingwecantoresolvetheproblem.Ifasolutioncannotbereached,wewillrefundtheirmoney,excludingthecostoftheclassesalreadytaught,bookcosts,andanadministrativefee.Whatifastudentdoesnotunderstandsomeoftheclassmaterial?Whenastudentish***ingdifficultywiththeclassmaterialtheycancontacttheirteacherviae-mail,andtheinstructorwillhelptoclarifytheproblemforthestudent.)