产品规格:2本书+1CD价格:680元产品介绍:TL90004.0(两本手册)TL9000：是由一群包含Bell、AT&T、GTE、Motorola--等世界***之通信服务提供者(Telecommunicati***ServiceProviders；TSP)以及他们的供货商组成「通信业******品质论坛」(QuESTForum：QualityExcellenceforSuppliersofTelecommunicati***LeadershipForum)，基于要明订通信电子业包含硬件、软件、服务各部门从设计→开发→制造→配送→安装→维护的品质系统要求，以ISO9000为基础，共同努力发展的一项以通信电子业产品为主的品质管理标准-TL9000。TL9000经由美国品质学会(ASQ)将其分为「TL9000品质管理系统要求手册(QualityManagementSystemRequirementsHandbook)」与「TL9000品质管理系统量测手册(QualityManagementSystemMeasurementsHandbook)」两本书发行。★TL9000MeasurementsHandbook(Release4.0)测量手册TheTL9000QualityManagementSystem(QMS)MeasurementsHandbookRelease4.0iscurrently***ailable.Softcopysitelicensesare***ailableNOWtoQuESTForummembercompanies.ContacttheForumAdministratorforinformationaboutsitelicenses.ThehandbookiseffectiveJanuary1,2007.DatadatedJanuary2007maybesubmittedundertherulesofthishandbookstartingFebruary1,2007andalldatadatedJuly2007orlatermustbesubmittedaccordingtothishandbook.Auditorsmusth***edeltatrainingbeforeconductingathirdpartyaudittoR4.SummaryofChangesThebasicmeasurementsandreportingprocessingremainsunchanged.Thereareminormodificati***andclarificati***tothecommon(NPR,FRT,OFR,andOTD)measurementsaswellasthefieldreturns(FR)measurement.Thesystemoutage(SO,SONE,EIO)measurementsweresimplified.Thesoftware(SFQ,SPR)measurementswerec***iderablychangedandshortened.Theservicequality(SQ)measurementwasalsosimplified,appliedtoadditionalproductcategories,andchangedtoreportdefects.★TL9000RequirementsHandbook(Release4.0)要求手册TheTL9000QualityManagementSystem(QMS)RequirementsHandbookRelease4.0iscurrently***ailable.Orderyourstodayforimmediateshipment.ThishandbookmaybeusedforauditsafterJune30,2006ItmustbeusedforallauditsafterJune30,2007Auditorsmusth***edeltatrainingbeforeconductingathirdpartyaudittoR4SummaryofChangesTheISO9001:2000baseremainsunchanged~30%addersremainunchanged~30%adderswithminorchanges~40%adderswithmajorchangesorarenew.Theserequirementsdesignedto:EnsureintendedresultsinsteadofspecifyingmethodsofdoingEmphasizedesignprocessqualitymeasurementsAddrequiredtesting(regression,documentverification,stress,abnormalconditionandsystem,andBroadenscopeofcertainrequirements,forexamplefromsoftwareonlytocommonor,ha***areandsoftware更多标准：http://02.com)